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Shipping, returns, payment and installation, the questions we get asked most.
What payment methods do you accept?
We accept all major credit and debit cards, plus the express options shown at checkout such as Shop Pay. Every payment goes through Shopify's secure, encrypted checkout, and we never see or store your card details.
How long does delivery take?
Orders are processed within 1–3 business days and transit takes 9–15 business days. In total, please allow 10–18 business days. Shipping is free on every US order, and you will get a tracking link by email as soon as your order ships.
How do I track my order?
As soon as your order ships, we email you a tracking number. You can follow it anytime on our Track Your Order page.
What if my item arrives damaged?
Email us at info@lumendeluxe.com within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund at no cost to you.
Can I cancel or change my order?
Orders can be canceled or have their shipping address changed within 1 hour of purchase. After that, your order is already being prepared for dispatch, so please reach out as soon as possible.
Do I need an electrician to install my light?
Plug-in lamps, string lights and solar lights are ready to use. For hardwired fixtures such as ceiling lights, pendants and wired wall sconces, we recommend a licensed electrician, following local building codes.
How can I reach you?
Email info@lumendeluxe.com or call +1 (831) 273-2605, Monday to Friday, 9am–5pm EST. We do our best to reply within 1–2 business days.
Free US Shipping
On every order
30-Day Returns
Unused, uninstalled items
Secure Checkout
Encrypted Shopify checkout
Real Support
info@lumendeluxe.com

Outdoor Lighting
Porch, path and garden lights for warm evenings
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Ceiling & Pendant
Kitchen islands, dining rooms and entryways
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Wall Mirrors
Brighten and open up any room
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Table Lamps
Bedside, side table and desk lamps
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Christmas Decor
Lights, wreaths and festive accents
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Wall Sconces
Hallways, bathrooms and bedside walls
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