Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express and Discover) plus the digital wallets shown at checkout, such as Shop Pay, Apple Pay and Google Pay. All payments are processed securely through Shopify's checkout. See our Transaction Policy.
Do you offer bundle discounts?
Yes. Buy 2 items and get 10% off, or buy 3 or more and get 20% off. Discounts are applied automatically at checkout, with no code needed.
Can I cancel or change my order?
You can cancel your order or change your shipping address within 1 hour of placing it by emailing info@lumendeluxe.com with your order number. After that, your order may already be in processing.
Are prices in US dollars?
Yes, all prices are in USD. Any applicable sales tax is calculated at checkout based on your shipping address.
Shipping & Tracking
Do you offer free shipping?
Yes, shipping is free on all orders within the United States, with no minimum purchase.
How long does shipping take?
Orders are processed within 1–3 business days and transit takes 9–15 business days. In total, please allow 10–18 business days for delivery. See our Shipping Policy.
How do I track my order?
Once your order ships, we email you a tracking number. You can also check your order status anytime on our Track Your Order page.
Do you ship outside the United States?
Not at the moment. We currently ship to addresses within the United States only.
Returns & Refunds
What is your return policy?
You can return items within 30 days of delivery, as long as they are unused, uninstalled and in their original packaging. See our Return & Refund Policy.
Do I pay a restocking fee?
No. We never charge restocking fees.
Who pays for return shipping?
If you change your mind, you cover the cost of return shipping. If your item arrives damaged, defective or incorrect, there is no cost to you.
What if my item arrives damaged or defective?
Email us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, and in most cases you won't need to send the item back.
How long do refunds take?
Approved refunds are processed within 7 business days to your original payment method. Your bank may need a few extra days to post it.
Products & Installation
How do I know if a product will fit my space?
Product pages show sizes in both inches and centimeters. We recommend measuring your space before ordering, and you can email us if you need a measurement that isn't listed.
Do I need an electrician to install my light?
Plug-in lamps, string lights and solar lights can be set up yourself. Hardwired fixtures, such as ceiling lights, pendants and wall sconces, should be installed by a licensed electrician.
Can I use indoor lights outside?
No. Please only use products labeled for outdoor use outside. Outdoor-rated lights are listed in our Outdoor Lighting collection.
Contact
How can I contact Lumen Deluxe?
Email: info@lumendeluxe.com
Phone: +1 (831) 273-2605
Customer service hours: Monday to Friday, 9am – 5pm (EST). Closed Saturday and Sunday.
We do our best to reply within 1–2 business days.