Transaction Policy
Last updated: October 31, 2026
This Transaction Policy explains how payments work when you shop at Lumen Deluxe, including the payment methods we accept, when you are charged, and how we keep your payment information secure.
Accepted Payment Methods
We accept the payment methods shown at checkout, which may include:
- Major credit and debit cards, including Visa, Mastercard, American Express and Discover
- Digital wallets such as Shop Pay, Apple Pay and Google Pay, where available on your device
- PayPal, where offered at checkout
The payment options available to you are always displayed at checkout before you place your order.
Currency and Pricing
All prices on our website are listed in US dollars (USD). Prices and availability may change without notice. The price you pay is the price shown at checkout when you place your order.
Sales Tax
Where required by law, sales tax is calculated automatically at checkout based on your shipping address. Any applicable tax is shown before you confirm your order.
When You Are Charged
Your payment method is charged when you place your order. You will receive an order confirmation email with your order details and receipt as soon as your payment is approved.
No Hidden Fees
Shipping within the United States is free. The total shown at checkout is the total you pay. We do not add surcharges or extra fees after your order is placed. Your bank or card issuer may charge its own fees, such as foreign transaction fees, which are outside our control.
Discounts and Promotions
Our bundle discounts (Buy 2 Get 10% Off, Buy 3 or More Get 20% Off) are applied automatically at checkout when your cart qualifies. When more than one discount could apply, the best available discount is applied, and discounts can't be combined unless stated otherwise. Promotions may change or end at any time, and discounts can't be applied to orders that have already been placed.
Payment Security
Payments are processed securely through Shopify's checkout, which is certified PCI DSS Level 1 compliant, the highest level of payment security in the industry. Your card details are encrypted and sent directly to the payment processor. Lumen Deluxe never sees or stores your full card number.
Order Verification
To protect our customers, some orders may be reviewed for security before they are processed. In rare cases we may contact you to verify your details. We reserve the right to cancel any order we suspect is fraudulent or unauthorized, and any payment for a cancelled order will be refunded in full.
Declined Payments
If your payment is declined, please check that your card details and billing address match the information held by your bank, or try another payment method. If the problem continues, contact your card issuer or email us for help.
Pricing Errors
We work hard to make sure all prices are accurate. If an item is listed at an incorrect price because of an error, we will contact you before shipping and give you the choice of continuing at the correct price or cancelling your order for a full refund.
Refunds
Approved refunds are returned to your original payment method. For full details, please see our Return & Refund Policy.
Payment Disputes
If you notice a charge you don't recognize or have a problem with an order, please contact us first. We can usually resolve any issue faster than a bank dispute.
Contact Us
Email: Info@lumendeluxe.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We do our best to reply to every email within 1 to 2 business days.