Last updated: October 15, 2026

At Lumen Deluxe we want your order to reach you safely and without surprises. Here is everything you need to know about how we ship.

Shipping at a Glance

• Shipping cost: free on all orders within the United States, with no minimum purchase
• Processing time: 1–3 business days
• Transit time: 9–15 business days
• Total estimated delivery: 10–18 business days from the day you place your order
• Tracking: emailed to you as soon as your order ships

Where We Ship

We currently ship to addresses within the United States. We can't ship to P.O. boxes or APO/FPO addresses at this time.

Shipping Costs

Standard shipping is free on every order within the United States. There are no hidden fees, and the total you see at checkout is the total you pay.

Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding US public holidays). Orders placed after 5:00 PM EST, on weekends or on holidays begin processing on the next business day. During busy periods such as the holiday season, processing may take a little longer.

Transit Time

Once your order has shipped, delivery usually takes 9–15 business days. In total, please allow 10–18 business days from the day you place your order for it to arrive.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, peak holiday volume and other events outside our control can occasionally add extra days.

Multiple Items

If you order more than one item, your order may arrive in separate packages on different days. You will receive tracking details for each package.

Order Tracking

As soon as your order ships, we will email you a tracking number and a link to follow your package. You can also track your order anytime on our Track Your Order page using your order number and email, or your tracking number. Please allow up to 48 hours after you receive your tracking number for tracking updates to appear.

Address Changes

Please double-check your shipping address at checkout. If you need to change it, email us within 1 hour of placing your order. Once an order has been processed we can't change the address, and we are not responsible for orders shipped to an incorrect address entered at checkout.

Delayed, Lost or Damaged Packages

If your order hasn't arrived within 18 business days, or your tracking hasn't updated for several days, please email us with your order number. We will open an investigation with the carrier, and if the package is confirmed lost we will send a replacement or issue a full refund at no extra cost to you.

If your order arrives damaged, please email us within 48 hours of delivery with your order number and photos of the item and packaging. See our Return & Refund Policy for full details.

Missed or Returned Deliveries

If a package is returned to us because it couldn't be delivered, for example due to an incorrect address or a missed delivery that wasn't collected, please contact us and we will help arrange the next steps.

Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

Contact Us

Email: Info@lumendeluxe.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We do our best to reply to every email within 1 to 2 business days.